Covid-19 Updates Residents

CHT Covid-19 Updates for Families and Residents

Frequently Asked Questions

Date
Sunday
05 April
2020

URGENT Update

Date
Saturday
28 March
2020

URGENT Update

Date
Thursday
26 March
2020

URGENT COVID-19 UPDATE:
Level 4 lock down – New Restrictions

Dear Family Member / Whanau of Resident in CHT Facility,

As you are the nominated key contact person, please share this important information with others in your family and frequently check http://www.cht.co.nz/covid19-updates-residents/ for ongoing updates.

We understand that this is a distressing time for you being separated from your loved one and we are committed to providing the very best care while still ensuring we are protecting their health as well as our staff.

Our staff and management continue to enforce the Level 4 lock down restrictions as prescribed by the Ministry of Health, and we want to keep you updated with further new measures as they are confirmed. We require your full co-operation.

Our new measures – effective immediately:

  • Please do not attempt to visit any CHT facilities, including standing outside and speaking through a window.
  • The only exception for visiting is if a resident is in palliative care and a case-by-case decision will be made following advice from the Public Health (DHB), and infection control procedures will be followed. The family and Unit Manager will discuss this situation.
  • Family members are not allowed to drop off food or laundry to residents
  • Family member are allowed drop off a mobile device or computer for their relative to use for communication with family members.

You must follow this process:

• Device must be supplied with a charger

• Both the device and charger must be thoroughly cleaned before being dropped off to us. You can find some helpful information on this website https://support.apple.com/en-us/HT204172

• Call the Unit Manager to advise about the drop off, timing and adherence to the process outlined

• All devices and chargers will be labelled by CHT for identification

• Devices will not be shared amongst residents in order to protect the health and safety of residents and staff

  • We strongly discourage families from taking residents home at this time. In addition to possible exposure to a person with COVID-19 and the 14 day isolation required on return, we cannot guarantee re-admission due to demand for beds at present.
  • All non-essential external services (other than life support clinical services) will stop. GP consultations will continue using video or phone communications.
  • All new admissions (from hospital or the community) will immediately go into isolation for 14 days.
  • Should you have any questions, please contact the Unit Manager at your CHT Facility.

We will continue to update you as information becomes available from the Ministry of Health.

You can view the Ministry of Health’s latest updates on this website https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-information-specific-audiences/covid-19-information-aged-care-providers

Thank you for your patience at this time, and for helping to protect our residents and staff.

Yours sincerely,

Max Robins Chief Executive

URGENT Update

Date
Monday
23 March
2020

URGENT COVID-19 UPDATE:
Level 4 lock down – all CHT Facilities

Dear Family Member / Whanau of Resident in CHT Facility,

As you are the nominated key contact person, please share this important with others in your family and frequently check http://www.cht.co.nz/covid19-updates-residents/ for ongoing updates.

In response to the Prime Minister’s escalation this afternoon of the national alert level for COVID-19 to level three today, then to level 4 tomorrow, we are placing all CHT facilities into complete lock down to protect the health of our residents and staff, effective immediately. You can find out more about the Prime Minister’s announcement here.

Appropriate levels of care will continue to be delivered and GP consultations will be conducted via video or phone unless urgently required.

Please do not attempt to visit any relatives or staff as you will be turned away. Likewise residents are not permitted to leave the Facility. Should you have any questions, please contact the Unit Manager at your CHT Facility.

We will continue to update you as information becomes available from the Ministry of Health. You can view the Ministry of Health’s latest updates here.

Thank you for your patience at this time, and for helping to protect our residents and staff.

Yours sincerely,

Max Robins Chief Executive